Frequently Asked Questions (FAQ)
Is shipping free?
Yes, we offer free worldwide shipping on all orders.
There are no additional shipping fees at checkout.
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery time is 6–15 business days, depending on your location.
Do you ship internationally?
Yes, we offer worldwide shipping at no extra cost.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
Will I have to pay customs duties or taxes?
Depending on your country, your order may be subject to customs duties, import taxes, or VAT upon delivery.
These charges are set by local authorities and are not included in the product price or shipping cost.
PetArvito is not responsible for any additional fees charged by customs.
Can I refuse the package if customs fees apply?
If a package is refused due to unpaid customs fees, it may be returned or destroyed by the carrier.
In such cases, the order is not eligible for a refund.
Can I return my order?
We accept returns within 14 days of delivery for unused and unopened items in original condition.
For hygiene reasons, used pet products and toys are not eligible for return.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Are your products safe for pets?
Yes. All our products are made from pet-safe materials and are designed for everyday use.
How can I contact you?
You can reach us anytime with our contact form